Exchanges, Repairs, & Warranties

Exchanges, Repairs, & Warranties

At Southwest Glass, we stand behind the quality and reliability of our products. This page explains our policies regarding exchanges, repairs, and warranty coverage to ensure transparency and peace of mind for our customers.

Exchanges

We accept exchanges on eligible products under the following conditions:

•  Products must be unused, uninstalled, and in original condition
•  Exchange requests must be submitted within 30 days of delivery
•  Items must be returned in original packaging
•  Proof of purchase is required

Exchanges are subject to product availability. If a replacement item is unavailable, a refund or store credit may be offered.

Repairs

Some products may qualify for repair depending on the issue and product type. If your equipment is not functioning properly due to normal use, please contact our support team for evaluation.

•  Repair eligibility is determined after inspection
•  Customers may be responsible for shipping costs
•  Damage caused by misuse, accidents, or unauthorized modifications is not covered

Warranty Coverage

Southwest Glass products are covered by a limited warranty against manufacturing defects in materials and workmanship under normal use.

Warranty Does Not Cover:

•  Normal wear and tear
•  Improper use or installation
•  Damage from accidents or negligence
•  Unauthorized repairs or modifications

Warranty periods may vary by product. Please refer to individual product documentation or contact us for specific warranty details.

Warranty Claims Process

To submit a warranty claim, please provide:

•  Product name and model number
•  Description of the issue
•  Photos or videos showing the defect
•  Proof of purchase

Our team will review your claim and provide next steps promptly.

Shipping Responsibility

Customers are responsible for shipping costs related to exchanges, repairs, or warranty claims unless the issue is due to a manufacturing defect or an error on our part.

Our Commitment

We are committed to fair and responsive service. Our goal is to ensure every customer receives dependable products and reliable support they can trust.

Contact Us

If you have questions about exchanges, repairs, or warranty coverage, please contact us:

📞 Phone: +1 406-690-1127
📧 Email: info@southwestglass.co